Refund policy

RETURN & REFUND POLICY

Last updated: 11/01/2026

At Drexa, we are committed to providing high-quality health and care products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. ELIGIBILITY FOR RETURNS

Due to the nature of health, wellness, and personal care products, we can only accept returns under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival[please provide images]

  • The item is unused, unopened, and in its original sealed packaging

  • Proof of purchase is provided (order number or receipt)

For health and hygiene reasons, we cannot accept returns on:

  • Opened or used products

  • Products with broken seals

  • Perishable or consumable items

  • Clearance or sale items (unless defective)

2. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us within 7 days of delivery.

To process your request, we require:

  • Clear photos or videos showing the damage or defect

  • Your order number

  • A brief description of the issue

Once verified, we will offer a replacement, store credit, or refund, depending on product availability.

3. INCORRECT ITEMS

If you received the wrong product, please notify us within 7 days of delivery.
We will arrange for the correct item to be sent or issue a refund once the issue is confirmed.

4. NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable:

  • Opened or used health and personal care products

  • Products damaged due to misuse, neglect, or improper storage

  • Gift cards

  • Digital products (if applicable)

5. REFUND PROCESSING

Once your return request is approved:

  • Refunds will be processed to the original payment method

  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

  • Shipping costs are non-refundable, unless the return is due to our error

6. RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • We are not responsible for lost or damaged return shipments

7. INTERNATIONAL ORDERS

  • Customs duties, taxes, and shipping fees are non-refundable

  • International returns must comply with the same eligibility requirements

8. CONTACT US

To initiate a return or refund request, please contact us at:

Email: drexa.solution@gmail.com
WhatsApp: 0646843117
Business Hours: 8AM-8PM

9. POLICY UPDATES

We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website.