Shipping policy

SHIPPING POLICY

Last updated: 11/01/2026

At Drexa, we aim to deliver your health and care products safely and efficiently. Please review our shipping policy below for important information regarding order processing and delivery.

1. ORDER PROCESSING

  • Orders are processed within [1–3] business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next business day

  • You will receive an order confirmation and shipping notification once your order has been dispatched

2. SHIPPING DESTINATIONS

We currently ship:

  • Locally within South Africa

  • Internationally to selected countries

If your location is not available at checkout, shipping to your country may not be supported at this time.

3. SHIPPING RATES

  • Shipping costs are calculated at checkout based on your location, order weight, and shipping method

  • Any applicable taxes, customs duties, or import fees are the responsibility of the customer

4. ESTIMATED DELIVERY TIMES

Estimated delivery times may vary depending on destination and courier:

  • Domestic Shipping: 10-15 business days

  • International Shipping: 15-20 business days

Delivery times are estimates only and may be affected by courier delays, customs clearance, or unforeseen circumstances.

5. TRACKING INFORMATION

  • Tracking details will be provided once your order has been shipped

  • Please allow up to 24–48 hours for tracking information to update

6. SHIPPING RESTRICTIONS (HEALTH & CARE PRODUCTS)

Due to regulatory and safety requirements:

  • Certain health and care products may not be eligible for international shipping

  • Some products may be restricted or delayed due to customs regulations in the destination country

  • We are not responsible for orders refused or delayed by customs authorities

7. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery (or expected delivery date)

  • Provide your order number and clear photos of any damage

We will assess the issue and offer a replacement, store credit, or refund where applicable.

8. INCORRECT SHIPPING INFORMATION

  • Customers are responsible for providing accurate shipping details

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses

  • Additional shipping fees may apply for re-delivery

9. FAILED DELIVERY / UNCLAIMED PACKAGES

If a package is returned to us due to:

  • Failed delivery attempts

  • Incorrect address

  • Refusal or non-collection

Additional shipping fees may apply before re-dispatch.

10. INTERNATIONAL ORDERS & CUSTOMS

  • International shipments may be subject to customs inspections

  • Customs clearance times vary and are beyond our control

  • Any duties, taxes, or import fees are the responsibility of the customer and are non-refundable

11. CONTACT US

If you have questions about shipping or your order, please contact us:

Email: drexa.solution@gmail.com
WhatsApp: -

Business Hours: 8AM-8PM

12. POLICY UPDATES

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.